Shoe Size Guarantee
We understand that buying shoes online can be a nerve-racking process, given shoe sizes vary across brands. So here at I Love A Hangar, we want you to be confident that you will get the perfect fit when you order our shoes. That’s why we have a “Shoe Size Guarantee”. In the rare event that you are unhappy with the fit of your shoe, we will process a one-time free exchange. You will not be required to return the original shoe to receive a free exchange under this policy. To prevent abuse of this policy, there are some conditions that apply, namely:
✈ Free exchanges are confined to the same shoe style and design as originally ordered. For example, a black-toe high-top men’s can only be replaced with a black-toe high-top men’s of the same design.
✈ Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer input error and will not be eligible for exchange. We highly recommend customers always refer to the sizing charts provided, particularly for larger and smaller sizes, as we are not able to exchange a shoe for a size we do not produce.
✈ Requests to replace must be received within 30 days of the original item being delivered to the customer.
✈ Refunds will not be issued for sizing disputes; only exchanges are allowed. However, if the largest size we stock is too small for your foot and we cannot offer an exchange, a refund will be processed.
If you require a free size replacement under this policy, please contact our Customer Support team and provide the following details:
1. Your 5-digit order number for the shoes you have received. Please quote your 5-digit order number in your email subject line. (You can locate your 5-digit order number in the Order Confirmation email sent at the time of purchase).
2. The size received and if too big or too small.
3. The size requested. (Please refer to our size guides for available sizes and shoe dimensions).
✈ Free exchanges are confined to the same shoe style and design as originally ordered. For example, a black-toe high-top men’s can only be replaced with a black-toe high-top men’s of the same design.
✈ Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer input error and will not be eligible for exchange. We highly recommend customers always refer to the sizing charts provided, particularly for larger and smaller sizes, as we are not able to exchange a shoe for a size we do not produce.
✈ Requests to replace must be received within 30 days of the original item being delivered to the customer.
✈ Refunds will not be issued for sizing disputes; only exchanges are allowed. However, if the largest size we stock is too small for your foot and we cannot offer an exchange, a refund will be processed.
If you require a free size replacement under this policy, please contact our Customer Support team and provide the following details:
1. Your 5-digit order number for the shoes you have received. Please quote your 5-digit order number in your email subject line. (You can locate your 5-digit order number in the Order Confirmation email sent at the time of purchase).
2. The size received and if too big or too small.
3. The size requested. (Please refer to our size guides for available sizes and shoe dimensions).