Shoe Size Guarantee

We understand that shoe sizing can be tricky, even when measuring carefully. If your shoes don’t fit as expected, we want to make sure you’re not left with something you can’t wear.

That’s why all footwear orders are covered by our Shoe Size Guarantee.

What we offer:

  • One free size replacement per order, subject to the customer-level limits outlined above
  • No need to return the shoes you have received
  • The replacement is produced and shipped at no cost to you

Important conditions:

  • Size replacements are limited to two sizes up or down from the original size ordered
  • This applies to size changes only, not product, style, colour or design changes
  • If an order includes multiple pairs of shoes, only one pair is eligible
  • Refunds will not be issued for sizing disputes; only exchanges are available. If the correct size cannot be achieved because the largest or smallest size we offer is not suitable, we may, at our discretion, review the order for a possible refund. Any such review does not convert a sizing issue into a manufacturing fault.

If you’re unsure of your size, we recommend ordering one pair first to ensure the right fit before placing a larger order.

To keep this policy fair for everyone, we reserve the right to decline additional size replacement requests where multiple orders are placed in close succession or as part of a pattern that reasonably appears designed to bypass the above limits.

To request a size replacement, please contact our Customer Support Team with:

  1. Your 5-digit order number
  2. The size received and whether it is too big or too small
  3. The new size requested (please refer to our size guides for available sizes and shoe dimensions)

What happens next:

  • We’ll arrange the correct size for you and have it sent as soon as possible
  • There is no need to return the original item; if you’re able to, we kindly ask that it is donated to someone in need or to a suitable local charity. If it isn’t suitable to donate, please dispose of it responsibly

Please note that requests must be received within 30 days of the original item being delivered. This entitlement does not override the customer-level limits set out in Section 3 of our Refund Policy