Given shoe sizes can vary considerably between brands, we always recommend doing a quick foot measurement as outlined here.  Once you have your measurement, simply use our size guides to find the most appropriate size based on that measurement.

We also understand that buying shoes online can be a nerve-racking process given shoe sizes vary across brands. So here at I Love A Hangar we want you to be confident that you will get the perfect fit when you order our shoes.  That’s why we have a “Shoe Size Guarantee”.  Read more about our Shoe Size
Guarantee here.

Our detailed size chats can be found on the relevant product pages and also below whcih will assist you in finding the most appropriate size:

✈ Unisex Sweatshirt Size Chart

✈ Unisex Hoodie Size Chart

✈ Short Sleeve T-Shirt Size Chart

✈ Sherpa Hoodie Size Chart

✈ Structured Twill Cap Size Chart

Our products are manufactured in various locations worldwide, primarily in the United States, but also in Europe, Australia, and Asia (including China). The manufacturing location depends on factors such as product type, stock levels, and the shipping destination, to ensure the most efficient fulfilment of your order. Some items, such as apparel, may have the base product (e.g., a blank T-shirt) originally made in one country, while the design is applied and the item is shipped from another. For specific details on a product’s origin and fulfilment locations, please check the product page before placing your order.

We partner with trusted manufacturers who uphold strict quality standards and ethical labour practices, ensuring our products meet high expectations for durability and craftsmanship.  We also understand some customers have concerns about products made in China. However, it's worth noting that many everyday items - including the device you're using right now - contain components made or assembled there.

Our priority is delivering high-quality, aviation-inspired products while maintaining efficient global logistics to provide the best possible experience
for our customers.

Due to variations between monitors, devices, and browsers, there may be slight differences between the colors viewed on the screen and the color of the actual product. In rare instances, a variety of production factors may also cause slight differences in the position or size of some elements. 

Please note that there can also be some minor movement of up to ¼” (6mm) during production that may cause a design element not to be in the exact position as it appears on screen. This movement is almost always not noticeable; however, it can be more pronounced where design elements are running in the horizontal plane. For example, a color band across the top of the ankle of a high-top shoe may not be perfectly horizontal due to this movement. Please take the above into consideration when making your purchase.

When opening your product for the first time, you may notice that some clothing or footwear products may have a slight odour. This is due to the pre-treatment and curing process that the product goes through in production. This is totally normal and will disappear a few days after unpacking.

When ordering products from I Love A Hangar, you may be subject to import duties and/or taxes, which could be levied once the package reaches the specified destination country. Any additional charges, such as customs clearance, taxes, or other duties, are the responsibility of the order recipient. We have no control over these charges and cannot predict what they may be. Please check with your country’s customs office to determine what any additional costs may be.  Please note that when ordering from I Love A Hangar, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

We don’t have a dedicated phone support line as operating via email allows us to provide clear documentation of all inquiries, ensuring accurate order tracking and efficient issue resolution.

Additionally, as we are based in Australia (with business hours Monday to Friday, 9 AM – 5 PM AEST), email support enables us to assist customers across different time zones more effectively. Whether you're in the U.S., Canada, the U.K., or Europe, email ensures your inquiry is received and
addressed as quickly as possible, even outside our normal business hours.

If you need assistance, please reach out to our Customer Support team and we will respond as soon as possible.

Creating an account is optional; however, we highly recommend it. An account will provide you with a detailed history of your orders, addresses, and tracking details for future reference. You can create an account here.

If you have registered and account with I Love a Hangar and placed your order while logged into your account, you can easily track the status of your order by logging into your account.

Please note that if you placed your order as a guest, your order details will not be visible in your account. In such cases, we recommend contacting our dedicated Customer Support team for assistance. Please ensure you have your 5-digit order number in the subject line of your email.

While we strive to provide prompt service, it's important to note that during high-volume periods such as sales or public holidays, there may be slight delays in order processing and response times. However, under normal circumstances, you can expect a response from our team within 1-2 business days.

We appreciate your patience and understanding, and we're committed to ensuring your order is handled with care and efficiency.

If you haven't received your Order Confirmation email within a few minutes of placing your order, here are some common reasons why:

1. It’s in your Spam or Junk folder – Some email providers filter automated emails as spam. Check these folders first.

2. The order wasn’t completed – If the payment didn’t go through, the order might not have been placed successfully. Check your bank or PayPal transaction history.

3. Your inbox is full – If your mailbox is at capacity, new emails may not be delivered. Try clearing some space.

4. Your email provider delayed delivery – Some email services may take longer to process automated emails. Give it 10–15 minutes and check again.

5. The email was blocked by your ISP or corporate filter – If you're using a work email, your company's security settings may block automated emails.

What should you do next?

1. Check your Spam, Junk, and Promotions folders.

2. Wait 10–15 minutes and refresh your inbox.

3. Search for "I Love A Hangar" or "Order Confirmation" in your email.

If you still cannot locate your Order Confirmation email, please email our Customer Support team with your full name, shipping address and the items you ordered, and we’ll confirm your order details.

All of our products are made to order, with production beginning once your order has been received. We therefore cannot cancel or amend an order once it has been placed. This includes changes to the shipping address, size, design, or any other specification. Please review your order details carefully before finalizing your purchase.

Promo codes are entered at checkout - after you have confirmed your cart. On mobile devices, this is after confirming shipping info.

Shipping costs vary based on your location and the products in your order. The total shipping cost will be calculated at checkout before you complete your purchase.

Once the product or products in your order have finished production and are ready for shipment, a unique tracking number will be provided to you by a Shipping Notification email. Included in the email is a link that you can use to track the progress of your order as it is shipped to your nominated shipping address. Various other online tracking apps can also be used to track your order, and we have found that two of the best are Parcel Panel and ParcelsApp.

As we manufacture different products in different locations, if your order includes different products, they may be shipped separately, each with its own unique tracking number. This allows us to efficiently manage the shipping process and ensure that you receive your items in a timely manner. Rest assured; we will provide you with all the necessary tracking information for each shipment so that you can monitor their progress individually.

Customers are responsible for monitoring the tracking of their order to ensure they do not miss deliveries and are aware of any instances where the courier may be holding their shipment for collection at a designated collection point, such as the local post office or courier warehouse, or where the carrier is awaiting additional information from the recipient that may assist in delivery.

I Love A Hangar is not liable for incorrect address information provided by customers, deliveries that are uncollected by customers from designated collection points, or missed delivery attempts. Please note that no replacements or refunds will be issued on items that show as successfully delivered to the address provided by the customer.

Shipping Notification emails are sent when your order has shipped. They contain the tracking number(s) for the product or products in your order and are sent once your order has shipped.

If it has been less than 10 days since your purchase, your order may not yet have been shipped.

If it has been more than 10 days since your purchase and you have not received your Shipping Notification email, please check your email Spam folder just in case the Shipping Notification email was delivered there instead of your inbox. If so, select the Shipping Notification email and mark it “Not Spam” which will allow future messages to get through.

If you still cannot locate your Shipping Notification email, please email our Customer Support team and provide your 5-digit order number in the email subject line (please refer to your Order Confirmation email for your 5-digit order number).

Customers are responsible for monitoring the tracking of their order to ensure they do not miss deliveries and are aware of any instances where the courier may be holding their shipment for collection at a designated collection point, such as the local post office or courier warehouse, or where the carrier is awaiting additional information from the recipient that may assist in delivery.

I Love A Hangar is not liable for incorrect address information provided by customers, deliveries that are uncollected by customers from designated collection points, or missed delivery attempts. Please note that no replacements or refunds will be issued on items that show as successfully delivered to the address provided by the customer.

Please keep in mind that tracking information may not be available immediately upon receiving the tracking number, and it can take anywhere between 1-5 business days before parcel movement can be seen, depending on carrier volume.

If, after 5 business days, the tracking is still not showing any updates, we recommend contacting our dedicated Customer Support team for assistance. Please ensure you have your 5-digit order number in the subject line of your email.

While we strive to provide prompt service, it's important to note that during high-volume periods such as sales or public holidays, there may be slight delays in response times. However, under normal circumstances, you can expect a response from our team within 1-2 business days.

All our products are made to order and, depending on the product, can be ready to ship in as little as 2 business days. Shipping times are product-specific and also depend on where your order is being shipped. Please check the relevant product page for more details on production and shipping times for the product or products you wish to order.

Please note that delivery times are estimates only and may be impacted due to high order volumes & sale periods and/or delays within the carrier network.

At present, we ship to the following countries.

✈ Australia
✈ Belgium
✈ Canada
✈ China
✈ Czechia
✈ France
✈ Germany
✈ Hong Kong & Macau SAR
✈ Ireland
✈ Italy
✈ Japan
✈ New Zealand
✈ Poland
✈ Spain
✈ Taiwan
✈ The Netherlands
✈ United Kingdom & Channel Islands
✈ United States

Please note this list is dynamic and can be updated at short notice.

As much as we wish we could, this is simply not possible….unless we were INTERPOL perhaps;-)(We're not INTERPOL)

As we manufacture different products in different locations, if your order includes different products, they may be shipped separately, each with its own unique tracking number. This allows us to efficiently manage the shipping process and ensure that you receive your items in a timely manner.

Please check your Shipping Notification email(s) for relevant tracking details.

Yes, you can. However, If the shipping address provided is a business address, the customer is responsible for ensuring that the business is open during the carrier's operating hours to receive the shipment. No replacements or refunds will be issued for missed delivery attempts due to the business being closed or unavailable during the carrier's operating hours.

There are a few things you can do if this occurs. In most cases, simply carrying out one of the following will locate your order:

✈ Verify the shipping address in your Order Confirmation email or as shown in Your Orders.

✈ Look for a notice of attempted delivery.

✈ Look around the delivery location for your order. The carrier could have left your order in a safe place such as the porch, mail room or reception.

✈ If the order was sent to your home, check with anyone else living there to see if they accepted the delivery. Please also check if the item has been left with a neighbour.

✈ Wait 2 business days. In rare cases, packages may say "delivered" up to 2 business days before arrival. Some carriers rely on GPS that can automatically update an order as "delivered" prematurely however, the order will often arrive in the next 2 business days.

✈ Contact the last-mile carrier, who may have more information about the location of your order or even a photo of where it has been left. You can find the details of the last-mile carrier through our Tracking Page or by using your tracking number with third-party tracking apps:

- Parcels (https://parcelsapp.com/en); or,
- Parcel Panel (https://www.parcelpanel.com/track/)

Customers are responsible for monitoring the tracking of their order(s) to ensure they do not miss deliveries and are aware of any instances where the courier may be holding their shipment for collection at a designated collection point, such as the local post office or courier warehouse, or where the carrier is awaiting additional information from the recipient that may assist in delivery. I Love A Hangar is not liable for incorrect address information provided by customers, deliveries that are uncollected by customers from designated collection points, or missed delivery attempts. Please note that no replacements or refunds will be issued on items that show as successfully delivered to the address provided by the customer.

Verify the shipping address in your Order Confirmation email or as shown in Your Orders.

Contact the last mile carrier, where they will be able to provide more details. Unfortunately, the carriers only provide us with the same tracking details you can see, so we therefore cannot provide any further details.

You can find the details of last mile carrier by using your tracking number with the third-party tracking Parcel Panel and ParcelsApp.

If you need assistance locating the carrier's name, please email our Customer Support team. Please ensure you include your 5-digit order number in the email subject line when contacting customer support.

Please note that no replacements or refunds will be issued for incorrect address information provided by customers, deliveries that are uncollected by customers from designated collection points, missed delivery attempts, or orders marked as "returned to sender." As we manufacture all our products on demand, orders marked as "returned to sender" by the carrier are destroyed upon receipt and, therefore, cannot be resent.

We’re so sorry – mistakes happen! We are committed to providing you with the best quality service for every order. Please email our Customer Support team to request a replacement for your order. Please provide your 5-digit order number and photos of the entire product, clearly showing the design and what is wrong with the order.

Requests must be received within 30 days of the original item being delivered.

Please note that we are not responsible for items damaged in shipping

If we ship the wrong product to you, Please email our Customer Support team to request a replacement for your order. Please provide your 5-digit order number and photos of the entire product, clearly showing the design and how the product differs from what was ordered.

Requests must be received within 30 days of the original item being delivered. 

As we manufacture all our products on demand, we only produce what has been ordered. We, therefore, do not accept returns or process refunds for wrongly ordered products, designs, colours, styles or sizes (outside of our "Shoe Size Guarantee") or for buyer remorse or a change of mind.

As we manufacture all our products on demand, we only produce what has been ordered. We, therefore, do not accept returns or process exchanges for wrongly ordered products, designs, colours, styles or sizes (outside of our "Shoe Size Guarantee") or for buyer remorse or a change of mind.