Custom Engraved Rocks Glass, 10.5oz (Engraving)

✈ Volume: 10.5 oz. (311 ml)
✈ Height: 3.4″ (8.64 cm)
✈ Diameter: 3.2″ (8.13 cm)
✈ Dishwasher safe

Care Instructions:
Clean in dishwasher (put the product on top rack), or wash by hand with warm water and dish soap.

Please allow 2-4 business days from the date of order for your order to ship.

This product is made to order, with production beginning once your order has been received. We are, therefore, not able to cancel or amend an order once it has been placed. This includes changes to the shipping address, size, design, or any other specifications. Please review your order details carefully before finalising your purchase.

Please note there can be subtle variations in colour and minor movement of the product during production that may cause a design element not to be the exact same colour or in the exact position as it appears onscreen. More details can be found on our FAQ page.

By producing items on demand rather than in large quantities, we actively contribute to minimising overproduction and waste. We genuinely appreciate your mindful purchasing choices, which support this more sustainable approach. Thank you for your understanding and support!

This product is fulfilled in the United States.

EU GPSR-related product information

EU representative:
• Name: Honson Ventures Limited
• Email address: gpsr@honsonventures.com
• Postal address: 3, Gnaftis House flat 102, Mesa Geitonia, 4003, Limassol, CY

• Product Information: Generic Brand
• EU Warranty: 2 years
• Care instructions: Use a soft, clean and dry cloth to gently brush any dust or dirt off from the center of book outwards.

RETURNS, REPLACEMENTS AND SIZE GUARANTEES

Every item we sell is made specifically for you after your order is placed. This allows us to offer a wide range of designs without overproduction, but it also means things work a little differently to traditional retail.  Our goal is simple: if something isn’t right, we want to be fair, reasonable, and easy to deal with.  If you ever have a question before or after ordering, please get in touch with our Customer Support Team. We’re always happy to help.

Last updated: Jan 2026

SECTION 1 - FAULTS, MISPRINTS AND DAMAGE GUARNATEE

We take a lot of care with every order, but we’re only human and the occasional mistake can happen. Products that are damaged or shipped with a misprint will be replaced at no additional cost.

This includes:

• Incorrect or missing artwork
• Misalignment of artwork
• Manufacturing defects
• Damage during transit

What this does not cover:

• Normal wear and tear from use over time
• Cosmetic wear that occurs through regular use or washing
• Damage caused by misuse, improper care, or failure to follow care instructions

To request a replacement, please contact our Customer Support Team with:

1. Your 5-digit order number (shown in your order confirmation email)
2. Clear photos showing the specific issue or fault, plus a photo of the entire product to confirm the item received

What happens next:

• We’ll arrange a replacement to be sent as soon as possible
• There is no need to return the original item; if you’re able to, we kindly ask that it is donated to someone in need or to a suitable local charity. If it isn’t suitable to donate, please dispose of it responsibly

Please note that requests must be received within 30 days of the original item being delivered.

SECTION 2 - WRONG PRODUCT SHIPPED

In exceptionally rare instances, an order may be packed incorrectly during fulfilment. If you receive a completely different product to what you ordered, we’ll make sure the correct item is sent to you.

If you have received the wrong product, please contact our Customer Support Team with:

1. Your 5-digit order number
2. A clear photo of the entire product to confirm the item received

What happens next:

• We’ll arrange the correct product to be sent as soon as possible
• There is no need to return the original item; if you’re able to, we kindly ask that it is donated to someone in need or to a suitable local charity. If it isn’t suitable to donate, please dispose of it responsibly

Please note that requests must be received within 30 days of the original item being delivered.

SECTION 3 - SIZE GUARNATEE OVERVIEW

Sizing items online can be challenging, particularly for made to order products. Because made to order items are produced specifically for each order, size exchanges are not always offered as standard by most companies.

The good news is that we take a different approach. To help reduce this risk and make ordering with confidence easier, we offer the following size guarantees.

SECTION 3A - APPAREL SIZE GUARANTEE

All apparel is made to order, which means we don’t hold stock or offer traditional exchanges. To offset the sizing risk that comes with ordering online, we offer a limited Apparel Size Guarantee.

If the size isn’t right, our aim is to help you end up with something you can actually wear.

What we offer:

• One free size remake per order
• No need to return the original item
• The replacement is made and shipped at no cost to you

Important conditions:

• Size replacements are limited to one size up or down from the original size ordered
• This applies to size changes only, not product, colour or design changes
• If an order includes multiple apparel items, only one item is eligible

If you’re unsure about sizing, we strongly recommend ordering one item first to confirm fit before placing a larger order.

To keep this policy fair for everyone, we reserve the right to decline additional size remake requests if multiple orders are placed in close succession in an attempt to bypass the above limits.

To request a size replacement, please contact our Customer Support Team with:

1. Your 5-digit order number
2. The size received and whether it is too big or too small
3. The new size requested

What happens next:

• We’ll arrange the correct size for you and have it sent as soon as possible
• There is no need to return the original item; if you’re able to, we kindly ask that it is donated to someone in need or to a suitable local charity. If it isn’t suitable to donate, please dispose of it responsibly

Please note that requests must be received within 30 days of the original item being delivered.

SECTION 3B - SHOE SIZE GUARANTEE

We understand that shoe sizing can be tricky, even when measuring carefully. If your shoes don’t fit as expected, we want to make sure you’re not left with something you can’t wear.

That’s why all footwear orders are covered by our Shoe Size Guarantee.

What we offer:

• One free size replacement per order
• No need to return the shoes you have received
• The replacement is produced and shipped at no cost to you

Important conditions:

• Size replacements are limited to two sizes up or down from the original size ordered
• This applies to size changes only, not product, style, colour or design changes
• If an order includes multiple pairs of shoes, only one pair is eligible
• Refunds will not be issued for sizing disputes; only exchanges are allowed. If the correct size cannot be achieved because the largest or smallest size we offer is not suitable, a refund will be issued

If you’re unsure of your size, we recommend ordering one pair first to ensure the right fit before placing a larger order.

To keep this policy fair for everyone, we reserve the right to decline additional size replacements if multiple orders are placed in close succession in an attempt to bypass the above limits.

To request a size replacement, please contact our Customer Support Team with:

1. Your 5-digit order number
2. The size received and whether it is too big or too small
3. The new size requested (please refer to our size guides for available sizes and shoe dimensions)

What happens next:

• We’ll arrange the correct size for you and have it sent as soon as possible
• There is no need to return the original item; if you’re able to, we kindly ask that it is donated to someone in need or to a suitable local charity. If it isn’t suitable to donate, please dispose of it responsibly

Please note that requests must be received within 30 days of the original item being delivered.

SECTION 4 - 60-DAY DELIVERY GUARANTEE

While we dispatch orders promptly, delivery timing is outside our control once an order is with the carrier, and delays may occur due to carrier disruptions, peak periods such as Christmas, or customs processing for international shipments. The 60‑day period is calculated from the date your order is placed.

Orders that have not been delivered within 60 days of the order being placed may be eligible for review under this guarantee.

Please note that the 60‑Day Delivery Time Guarantee does not apply in the following instances:

• Incorrect or incomplete address information provided by customers
• Deliveries that are uncollected by customers from designated collection points
• Missed or failed delivery attempts due to the recipient not being available
• Missed or failed delivery attempts due to the business being closed or unavailable during the carrier’s operating hours where the shipping address provided is a business
• Orders that show as delivered by the carrier to the address provided by the customer
• Orders marked as “returned to sender” by the carrier

We reserve the right to decline or extend the 60‑Day Delivery Time Guarantee where delivery is impacted by events outside normal carrier operations, including adverse weather conditions, natural disasters, pandemics, political unrest, or postal worker labour disputes.

If your order has not been delivered and it has been 60 days since your order was placed, please contact our Customer Support Team and include your 5‑digit order number.

What happens next:

• We’ll contact the carrier to investigate and review the underlying cause of the delay
• Where appropriate, we’ll arrange either a replacement or a refund
• We won’t leave you waiting indefinitely or without a clear outcome

SECTION 5 - CHANGE OF MIND

Because each item is made specifically for your order, we do not offer returns or refunds for change of mind. This includes situations where the item is no longer wanted, or where a different product, style, size, colour, or design is preferred.

We completely understand that personal preferences can change, and we always recommend double‑checking your selected size, colour, and design before checkout, as any replacement requires a new product to be produced.

SECTION 6 - EU CUSTOMER NOTICE - RIGHT OF WITHDRAWAL

EU customers are entitled to specific consumer rights; however, the standard 14‑day right of withdrawal does not apply to made‑to‑order or personalised goods under EU consumer law.

In accordance with Article 16(c) and Article 16(e) of Directive 2011/83/EU on consumer rights, the right to cancel or return an order does not apply to:

• Goods made to the consumer’s specifications or clearly personalised
• Sealed goods that have been unsealed after delivery and are not suitable for return for health or hygiene reasons

All of our products are made to order based on the customer’s selected specifications, such as size, colour, and design. As a result, orders shipped to the European Union are not eligible for cancellation or return under the EU right of withdrawal once production has begun.

This does not affect your statutory rights in relation to faulty or incorrectly supplied goods.

SECTION 7 - REFUNDS

As all of our products are made to order, any request for a refund is assessed on a case‑by‑case basis.

What this means:

• Refunds are not automatic
• Each request is reviewed by I Love a Hangar based on the individual circumstances of the case

If a refund is approved:

• We’ll notify you by email once the refund has been approved
• The refund will be issued to the original payment method
• Refunds are typically processed within 10 business days

Please note that it may take additional time for your bank or card provider to finalise and display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact our Customer Support Team and include your 5‑digit order number so we can follow it up for you.

This policy does not affect your statutory rights under applicable consumer protection laws. For customers in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If there is a major failure, you are entitled to a replacement or refund.

If the issue is not a major failure, you are entitled to have the goods repaired or replaced. This policy operates in addition to your rights under the ACL

IMPORTANT NOTE ON REPLACEMENT COSTS
Replacements are produced and shipped at no additional charge. Customs duties, taxes, or import fees, where applicable, are set by local authorities and remain the responsibility of the recipient.

Last updated: Jan 2026