Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
Purchase confirmation emails are system generated emails sent to the email address you provided during the checkout procedure. If you do not receive the purchase confirmation email within a few minutes of completing your purchase, please check your email Spam folder just in case the purchase confirmation email was delivered there instead of your inbox. If so, select the purchase confirmation email and mark it “Not Spam”, which will allow future messages to get through. If not, please email our client support at email@example.com.
Shipping confirmation emails are sent when your order has shipped. They contain the Tracking Number for you order and are sent 7 to 10 days after purchase. If it has been less than 10 days since your purchase, your order may not yet have been shipped. If it has been more than 10 days since your purchase and you have not received your shipping confirmation email, please check your email Spam folder just in case the shipping confirmation email was delivered there instead of your inbox. If so, select the shipping confirmation email and mark it “Not Spam”, which will allow future messages to get through. If not, please email our client support at firstname.lastname@example.org.
Every country has its own set of rules, regulations, and taxes for importing. As such, all orders made on our site are on a DDU (Delivery Duty Unpaid) basis. This means that any import taxes and duties that may be payable are the responsibility of the order recipient. The shipping carrier may invoice you upon delivery of your merchandise depending on the sales tax laws of the location to which you are shipping. Please check with your country’s customs office to determine what these additional costs will be.
Due to variations between monitors, devices and browsers, there may be slight differences between colors viewed on the screen and the color of the actual product. In rare instances, a variety of production factors may also cause slight differences in position or size of some elements. Please take this into consideration when making your purchase.
We’re so sorry – Mistakes happen! We are committed to providing you the best quality and service on every order. Please contact our customer care at email@example.com to request a replacement or refund on your order.
International carrier networks and customs agencies are experiencing shipping and processing delays as the flow on effects of the second and third waves of COVID19 impact the global supply chain. With limited flight availability for international shipments, most carriers have removed any service guarantees. Delays may also occur as a result of customs agencies around the world processing record volumes while maintaining the necessary COVID19 precautions. This can result in the tracking status of your order not updating in a timely manner whilst your order waits to be processed by the relevant agency.
As always, our quoted shipping times are estimated and not guaranteed. Please take this into consideration prior to placing your order.
Once your order has been handcrafted by our team and is ready for shipment, a unique tracking ID will be provided to you by email. Included in the email is a link that you can use to track the progress of your order as it is shipped to the address of your choice. There are various other online tracking apps that can also be used however we have found the one of the best is 17Track.
It can take up to 5 days for your Tracking Number to start to show data from the shipping company. If it has been more than 5 days since you received your Tracking Number and it still shows no data, please contact our client support at firstname.lastname@example.org.
Each order is handcrafted in our production facility for 7-10 days then shipped by courier. From there, shipping time is usually within 10-20 business days after purchase however the current global pandemic may cause some delays that are beyond our control.
Yes*, we sure do! Well, almost everywhere.... Please note that orders to Saudi Arabia, Argentina, Bulgaria, Brazil, Chile and Romania will take more than 50 days to be delivered due to limited and strict routes.
*At present we cannot fulfill ordes to Bolivia, Ecuador, Guatemala, Georgia, Jordan, Kuwait, Montenegro, Morocco, North Korea, Peru, Philippines, Serbia, Syria, United Arab Emirates.