Frequently Asked Questions

Order Confirmation emails are system-generated emails sent to the email address you provided during the checkout procedure. 

If you have not received the Order Confirmation email within a few minutes of completing your purchase, please check your email Spam folder just in case the purchase confirmation email was delivered there instead of your inbox.  If so, select the purchase confirmation email and mark it “Not Spam”, which will allow future messages to get through. 

If you still cannot locate your Order Confirmation email, please email our customer support at support@iloveahangar.com.

Shipping Notification emails are sent when your order has shipped. They contain the tracking number(s) for the product or products in your order and are sent once your order has shipped.

If it has been less than 10 days since your purchase, your order may not yet have been shipped.

If it has been more than 10 days since your purchase and you have not received your Shipping Notification email, please check your email Spam folder just in case the Shipping Notification email was delivered there instead of your inbox.  If so, select the Shipping Notification email and mark it “Not Spam” which will allow future messages to get through. 

If you still cannot locate your Shipping Notification email, please email our customer support at support@iloveahangar.com and provide your 5-digit order number in the email Subject Line (please refer to your Order Confirmation email for your 5-digit order number).

All of our products are made to order, with production beginning once your order has been received. We, therefore, cannot cancel or amend an order once it has been placed. This includes changes to the shipping address, size, design, or any other specifications. Please review your order details carefully before finalizing your purchase.

If you have registered and account with I Love a Hangar and placed your order while logged into your account, you can easily track the status of your order by logging into your account 

Please note that if you placed your order as a guest, your order details will not be visible in your account. In such cases, we recommend contacting our dedicated customer support team for assistance. Please ensure you have your 5-digit order number in the subject line of your email.  You can reach the customer support team at support@iloveahangar.com

While we strive to provide prompt service, it's important to note that during high-volume periods such as sales or public holidays, there may be slight delays in order processing and response times. However, under normal circumstances, you can expect a response from our team within 1-2 business days.

We appreciate your patience and understanding, and we're committed to ensuring your order is handled with care and efficiency.

When ordering products from I Love A Hangar you may be subject to import duties and/or taxes which could be levied once the package reaches the specified destination country.  Any additional charges such as customs clearance, taxes or other duties are the responsibility of the order recipient. We have no control over these charges and cannot predict what they may be. Please check with your country’s customs office to determine what any additional costs may be.  Please note that when ordering from I Love A Hangar, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Due to variations between monitors, devices, and browsers, there may be slight differences between the colors viewed on the screen and the color of the actual product. In rare instances, a variety of production factors may also cause slight differences in the position or size of some elements. 

Please note that there can also be some minor movement of up to ¼” (6mm) during production that may cause a design element not to be in the exact position as it appears on screen. This movement is almost always not noticeable however can be more pronounced where design elements are running in the horizontal plane. For example, a color band across the top of the ankle of a High Top shoe may not be perfectly horizontal due to this movement. Please take the above into consideration when making your purchase.

This depends on several factors, such as the product and the destination country for shipping. We also have products where the base product, such as a blank T-shirt, may be made in one country; however, the product may have the design applied and be shipped from another country.   

That being said, the big question we get is "Where are our shoes made?" Well, much like the device that you may be using to view this site through, your device (or its components) is most likely made in China, just like our shoes.  Why are your shoes made in China? Simply because the vast majority of the world's shoes - including many of the big brand names such as Converse, Nike, Adidas, Puma, and Vans - are manufactured in China, which is the world's leading producer of shoes.

When opening your product for the first time, you may notice that some clothing or footwear products have a slight odour. This is due to the pre-treatment and curing process that the product goes through in production. This is totally normal and will disappear a few days after unpacking.  

We’re so sorry – Mistakes happen! We are committed to providing you the best quality and service on every order. Please contact our customer support at support@iloveahangar.com to request a replacement or refund on your order. Please ensure you provide your Order Number and a photo (or photos) of the product clearly showing what is wrong with the order.

Once the product or products in your order have finished production and are ready for shipment, a unique tracking ID will be provided to you by a Shipping Notification email. Included in the email is a link that you can use to track the progress of your order as it is shipped to your nominated shipping address. Various other online tracking apps can also be used to track your order, and we have found that two of the best are 17Track and ParcelsApp.

As we manufacture different products in different locations, if your order includes different products, they will be shipped separately, each with its own unique tracking ID. This allows us to efficiently manage the shipping process and ensure that you receive your items in a timely manner. Rest assured; we will provide you with all the necessary tracking information for each shipment so that you can monitor their progress individually.

We strongly encourage you to monitor your tracking to ensure you do not miss deliveries and are aware of any instances where the courier may be holding your shipment for collection at a designated collection point, such as the local post office or courier warehouse, or where the carrier is awaiting additional information from the recipient that may assist in delivery.

I Love A Hangar is not liable for incorrect address information provided by customers, deliveries that are uncollected by customers from designated collection points, or missed delivery attempts.  Please note that no replacements or refunds will be issued on items that show as successfully delivered to the address provided by the customer.

Please keep in mind that tracking information may not be available immediately upon receiving the tracking number, and it can take anywhere between 1-5 business days before parcel movement can be seen, depending on carrier volume.

If, after 5 business days, the tracking is still not showing any updates, we recommend contacting our dedicated customer support team for assistance. Please ensure you have your 5-digit order number in the subject line of your email. You can reach the customer support team at support@iloveahangar.com

While we strive to provide prompt service, it's important to note that during high-volume periods such as sales or public holidays, there may be slight delays in response times. However, under normal circumstances, you can expect a response from our team within 1-2 business days.

All our products are made to order and depending on the product, can be ready to ship in as little as 2 business days.  Shipping times are product specific and also depend on where your order is being shipped.  Please check the relevant product page for more details on production and shipping times for the product or products you wish to order.

• Australia
• Canada
• Czechia
• France
• Germany
• Ireland
• Italy
• New Zealand
• Poland
• Spain
• United Kingdom & Channel Islands
• United States

As much as we wish we could, this is simply not possible….unless we were INTERPOL perhaps ;-) (We're not INTERPOL)

There are a few things you can do if this occurs. In most cases, simply carrying out one of the following will locate your order:

• Look for a notice of attempted delivery. 
• Look around the delivery location for your order. The carrier could have left your order in a safe place such as the porch, mail room or reception. 
• If the order was sent to your home, check with anyone else living there to see if they accepted the delivery. Please also check if the item has been left with a neighbour.
• Some carriers rely on GPS that can automatically update an order as "delivered" prematurely. Please wait another business day, as the order could have been marked as delivered in error, and will arrive the following day.  
• Contact the last mile carrier who may have more information about the location of your order, or even a photo of where it has been left. You can find the details of last mile carrier by using your Tracking Number with the third party tracking app Parcels or 17 Track.  

We strongly encourage you to monitor your tracking to ensure you do not miss deliveries and are aware of any instances where the courier may be holding your shipment for collection at a designated collection point such as the local post office or courier warehouse.

I Love A Hangar is not liable for incorrect address information provided by customers, deliveries that are uncollected by customers from designated collection points, or missed delivery attempts. No replacements or refunds will be issued on items that show as successfully delivered to the address provided by the customer.

In the first instance, you should always contact the carrier (or last mile carrier), where they will be able to provide more details. Unfortunately, the carriers only provide us with the same tracking details you can see. 

You can find the details of last mile carrier by using your tracking number with the third-party tracking ParcelsApp. If you need assistance locating the carrier's name, please contact our customer support at support@iloveahangar.com. Please ensure you include your 5-digit order number when contacting customer support.